Trezor® Start Guide — trezor.io/start · Setup, Login, Troubleshooting

This guide walks you through trezor.io/start for initializing a Trezor® hardware wallet, installing the Trezor Suite App, and solving common problems such as “Trezor login not working”, Bridge install issues, account recovery and 2FA resets. Always use official pages such as trezor.io/start and trezor.io.

Getting started: trezor.io/start

Visit trezor.io/start. That page guides you through connecting your Trezor® device to a computer or mobile device and installing any required software. For desktop access you’ll typically install the Trezor Suite App (or use the web-based Suite). For some OS combinations, the Trezor Bridge enables browser-to-device communication.

Trezor Suite & Bridge — downloads

Get the official Suite and Bridge from Trezor’s site:

Trezor Suite App (suite.trezor.io) — desktop and web client for managing coins.
Trezor Bridge Download — necessary for some browsers/OS combos.

Follow on-screen instructions on trezor.io/start for OS-specific installation and first-time device setup (creating a PIN, writing down recovery seed).

Trezor login problems & quick fixes

If you see errors like Trezor login not working, Unable to login Trezor, or Error Connecting Trezor Account, try these steps:

Confirm you used trezor.io/start and official Suite/Bridge downloads.
Restart the computer and reconnect the device. Use the original USB cable and a direct USB port (no hubs).
Reinstall or update Trezor Bridge and the Trezor Suite App.
Allow the browser to access the device if prompted; clear browser cache or try another browser.

Account recovery, 2FA reset & can't verify wallet

If your device is lost or damaged, use the 12/24-word recovery seed on a new Trezor® to restore funds — never share this seed. For issues like “Can’t verify Trezor Wallet” or recovering access, follow the official recovery steps on trezor.io/start and consult the Trezor Help Center. If you require a Trezor 2fa reset for third-party services, contact that service directly — Trezor® itself doesn’t control external 2FA settings.

Troubleshooting checklist

1. Confirm official URL: trezor.io/start
2. Update Trezor Suite & Bridge.
3. Try a different USB port/cable.
4. Use incognito/another browser.
5. Restore from seed only on an official device or Suite.

Help & support

For deep troubleshooting and official guidance, the Trezor Help Center and the Suite’s built-in support links are the safest resources. Avoid third-party downloads or guides that request your recovery seed.

FAQ

Q1: Where do I start with my Trezor®?

A1: Go to trezor.io/start and follow the step-by-step setup.

Q2: What if Trezor Suite App not working?

A2: Reinstall Suite, update Bridge, try another USB cable/port, and check OS permissions.

Q3: How do I recover my account?

A3: Use your recovery seed on a new Trezor® via Suite or device setup — never enter the seed into a website.

Q4: Where to download Trezor Bridge?

A4: Official Bridge downloads are at trezor.io/bridge.

Q5: Trezor login not working — what now?

A5: Check Bridge + Suite versions, try different browser, restart system, and consult Trezor Help Center.

Q6: Who do I contact for errors connecting to external services?

A6: Contact the external service (exchange, wallet provider) for 2FA or account resets; Trezor® can help with device-level recovery only.